Innovations impacting restroom maintenance

FM newsroom – facility management, cleaning, restroom. Restrooms are a major source of complaints in any commercial building. Jammed machines, overflowing bins, and empty soap and paper dispensers can all affect your reputation. In addition, labour shortages and supporting sustainability goals can also be challenging for facility managers.


No wonder why facility managers are always open to innovations promising easier maintenance, and more sustainable operation to keep restrooms in top found that the following trends could impact the way FMs specify restroom products.


Offsetting labour shortages

It’s tough to find enough people to clean restrooms, so part of managing restroom maintenance is simply enabling people to work smarter and more efficiently. This means dispensers that hold more products, systems that are intuitive and uncomplicated, and better intelligence around when and where maintenance is needed.


Last year at ISSA Show North America, Tork highlighted all three, from a gravity-fed paper towel dispenser that holds 50% more towels than its competitors to Tork Vision Cleaning, a data-driven system that tracks supplies and lets facility managers know when something is running low.


“They get a dashboard of all the results in real time, and they can put together cleaning plans that are specific and tailored to their facility and react almost instantaneously. If there’s a need, they can communicate directly to the cleaning staff and address it before it becomes a complaint” – Rachel Olsavicky, Tork’s segment marketing manager for commercial and public interest explained to


GP PRO’s new Compact Quad Plus toilet paper dispenser also targets the labour challenges that maintenance professionals are struggling with.


“We wanted to take the thinking out of refilling and maintaining our dispensers. If you open it, it tells you exactly where to put the rolls. What we’re trying to do is allow them to focus on the job that needs to be done and not on how to use the dispensers. We want them to be so intuitive that when they open it, they know exactly what needs to be done”- said Ronnie Phillips, senior director of washroom innovation for GP PRO.


Sustainability is a must-have

Manufacturers are answering the call with more sustainable products and manufacturing methods. Kimberly-Clark Professional highlighted its 2030 goals to reduce the company’s environmental impact around water, fibre and plastics by 50%. The company also has a PPE recycling program called RightCycle in which previously hard-to-recycle items like protective clothing, nitrile gloves and safety glasses can now be recovered by the company.


“We work with the customer to take that product, convert it into plastic pellets and then convert that into hard goods like shelving or Adirondack chairs”- said Peter Leahy, marketing professional for Kimberly Clark Professional.


Hygiene and cross-contamination

VSI Health and Hygiene Group introduced a toilet paper dispensing system designed to keep people safe from contaminated product that happens every day when the toilets are flushed in public restrooms.


The gap in the market right now is that every tissue dispenser has exposed tissue. Every one. Whether it’s the big ones that are exposed underneath and people have to touch them to get the sheets, or it’s exposed right next to the toilet. This unit is going to revolutionize how we dispense toilet paper” – explained Don Totten, chief sales and marketing officer.


The dispenser keeps the toilet paper fully enclosed, and it’s only dispensed when the user inserts their hand into a recessed pocket on the dispenser—thus avoiding premature dispensing when the person is walking into the stall. The units will be available in Q2 of 2024.



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