Day porters are often the customer-facing cleaning heroes of a facility. Their work helps support the image of your facility and ensures that building occupants are safe and satisfied.
The main goal of facility managers and cleaning supervisors is to keep the building clean and safe for those who enter. But it is a tough job when the facility is cleaned only once a day. To enhance the building’s image, it may be time to consider scheduling daytime cleaning services or employing a day porter.
A day porter is a customer-facing team member
A day porter is a person stationed in a facility to assist in daily cleaning-related duties. Day porters work during a facility’s regular work hours and attend to cleaning needs as they arise. The porter should be a professionally trained cleaner with knowledge of best practices for proper disinfection. Because of the nature of the job, inherent helpfulness and a positive attitude are key to this team member’s success.
Policing is a term associated with day-porter duties. To “police” means to assess cleaning needs in real-time and perform a spot cleaning when a full cleaning is either not necessary or not possible. Typical policing tasks include the word “spot” in the job description (e.g., spot sweep, spot wipe, spot mop, spot-clean mirrors and sinks, clean and refill high-use facility areas—or spots) – as cmmonline.com points out.
Cleaning night & day
Typically, organizations schedule daily cleaning after hours when the building is empty or at its lowest staffing levels. With few or no occupants around, the cleaning team can perform their work unhindered.
Day-cleaning porter duties may include touching up restrooms; restocking consumable paper and soap supplies; policing entryways and public areas; changing light bulbs; picking up debris in smoking areas; checking cafeterias and coffee stations; cleaning up spills; disinfecting high touchpoints; cleaning glass; and other cleaning tasks that are specific to the occupants’ use of the building.
Facility safety and image concerns solved
One of the greatest reasons to implement a day porter or daytime cleaning solution is to help prevent the spread of infectious diseases such as COVID-19, the flu, or other illnesses caused by pathogenic microorganisms in your building. A day porter can provide repeat cleaning and disinfection of high touchpoints that are key routes of germ transmission and are at higher risk of contaminant buildup.
Improving facility image is a top concern for facility managers, according to the 2022 CMM Facility Management Benchmarking Survey, ranked only behind health and safety. A day porter can ensure high-traffic areas stay clean during busy hours. In addition to keeping waiting areas, breakrooms and bathrooms clean and tidy, a day porter can ensure they are stocked with necessary items.
Countless consumer surveys conducted in the past two years have shown public perceptions and expectations for facility cleanliness have changed. Even though there may not be strict health regulations or health codes necessary for your building, the public expects it to be clean. Perception of cleanliness directly affects consumers’ choices.